No Messages are Appearing in a Shared Mailbox

If you no longer receive emails in a Shared Mailbox to which you have access, the problem most likely has been caused by an inadvertent settings change. Follow the steps below to fix the problem.
Click on the File tab.	Account Settings > Account Settings...
On the E-mail tab, select your email account, and click Change...	Choose More Settings at the bottom right of the new window.
Choose the Advanced tab in the next window that opens.	If the checkbox next to Download shared folders is checked, then uncheck it. Click OK.
You will be prompted to restart Outlook.	Click Next, then Finish.
Close any other windows and restart Outlook.	If these steps do not fix the issue, please contact the Help Desk.

> Revised 8 November, 2021